Open Source Support Plans
We offer flexible support plans that range from free open source community support to custom enterprise-level support.
Community
Open source community support
Free
- Unlimited: No usage-based billing or limits on number of rows.
- Communication: Discord public channels, GitHub issues
- Contract: None needed
Business
For businesses that need prioritized support
$4k/month
USD. Annual contract, billed annually.
- Unlimited: No usage-based billing or limits on number of rows.
- Communication: Private channel in any of Discord, Slack, or Teams
- SLA: 24 hour response time on support tickets.
- Technical Account Manager: Up to 2 hours / month
- Contract: Standard Support Contract (minor modifications allowed)
Enterprise
Prioritized support and custom development
$25k/month
USD. Annual contract, billed annually.
- Unlimited: No usage-based billing or limits on number of rows.
- Communication: Private channel in any of Discord, Slack, or Teams
- SLA: 12 hour response time on support tickets.
- Technical Account Manager: Up to 4 hours / month
- Priority feature development: Up to 5 resources / month; more on a best-effort basis.
- Contract: Standard Support Contract (minor modifications allowed)
Enterprise Custom
Customized contract to fit unique requirements
Custom
- Unlimited: No usage-based billing or limits on number of rows.
- Communication: Private channel in any of Discord, Slack, or Teams
- SLA: 12 hour response time on support tickets.
- Technical Account Manager: Customizable hours / month
- Priority feature development: Custom feature, resource and plugin development
- Contract: Custom Support Contract
